Empty file is generated when downloading submissions in Excel

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    goranwalles
    Asked on March 09, 2015 at 11:11 AM

    it still doesnt work for me !

    empty excel...

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    Shadae
    Answered on March 09, 2015 at 12:28 PM

    Hi goranwalles,

     We truly apologize for the issue that you have been experiencing with your submissions be downloading to Excel.

    We have just gotten word from our back-end team that the issue has now been permanently resolved.

    Please try your download once again and inform us of the outcome.

    Thank you.