What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Empty file is generated when downloading submissions in Excel

    Asked by goranwalles on March 09, 2015 at 11:11 AM

    it still doesnt work for me !

    empty excel...

  • Profile Image

    Answered by Shadae on March 09, 2015 at 12:28 PM

    Hi goranwalles,

     We truly apologize for the issue that you have been experiencing with your submissions be downloading to Excel.

    We have just gotten word from our back-end team that the issue has now been permanently resolved.

    Please try your download once again and inform us of the outcome.

    Thank you.