What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My URL is:
We just got a news from our developers that this issue has been resolved. Could you try the following and see if you were able to download the submissions as excel file.
1. Log out and log back in to your JotForm account
Could you also try downloading the submissions using this method: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.
Do let us know if the problem still persist after the suggested solutions above.