Some of my submissions aren't going into salesforce

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    Asked on March 09, 2015 at 12:24 PM

    Some of my submissions aren't going into salesforce. I checked that all the fields are mapped correctly. Some of the submissions come through and other don't come through at all. Can you help troubleshoot this?

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    Answered on March 09, 2015 at 01:31 PM


    I did a quick test to ensure our Salesforce integration is still working properly and my submission data came through completely each time for the fields I had mapped.  Does the submission data you are receiving, match the data in your JotForm account?  In other words, are the fields missing in your Salesforce account also missing from the submission data?  If this is the case, your users may simply be leaving fields blank.

    If this is not the case, I would re-do the integration again to make sure something didn't get bugged along the way.  If fields still come through empty after redoing the integration, let us know and we will be happy to see what else we can do.