What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    413 Request Entity Too Large when uploading images

    Asked by Rich on March 09, 2015 at 01:55 PM

    My form needs to be able to upload images.  I was testing the form on PC, tablet, and mobile.  PC / Tablet work fine, but on a mobile device (specifically iPhone 5s) I get the 413 Request Entity Too Large error.  Please advise.  Thanks.

    Page URL:
    http://www.unibodycollision.ca/estimates

    Mobile pc thanks mobile device
  • Profile Image

    Answered by unibody on March 09, 2015 at 02:00 PM

    and now it won't even let me upload..... the form immediately states:

    image.jpg failed

    (problems are isolated to mobile devices)

  • Profile Image
    JotForm Support

    Answered by Welvin on March 09, 2015 at 03:14 PM

    Hi,

    It's probably because of how the form is embedded in the page. You are currently using our source codes method, please try using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I hope that helps. Please update this thread.

    Thanks

  • Profile Image

    Answered by unibody on March 09, 2015 at 04:24 PM

    that solved the issue.  thanks!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 09, 2015 at 04:56 PM

    That's great to know and it's my pleasure to help you! Feel free to contact us again if you need further assistance with your forms.

    Thank you and have a great day!