413 Request Entity Too Large when uploading images

  • Profile Image
    Rich
    Asked on March 09, 2015 at 01:55 PM

    My form needs to be able to upload images.  I was testing the form on PC, tablet, and mobile.  PC / Tablet work fine, but on a mobile device (specifically iPhone 5s) I get the 413 Request Entity Too Large error.  Please advise.  Thanks.

  • Profile Image
    unibody
    Answered on March 09, 2015 at 02:00 PM

    and now it won't even let me upload..... the form immediately states:

    image.jpg failed

    (problems are isolated to mobile devices)

  • Profile Image
    Welvin
    Answered on March 09, 2015 at 03:14 PM

    Hi,

    It's probably because of how the form is embedded in the page. You are currently using our source codes method, please try using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I hope that helps. Please update this thread.

    Thanks

  • Profile Image
    unibody
    Answered on March 09, 2015 at 04:24 PM

    that solved the issue.  thanks!

  • Profile Image
    Welvin
    Answered on March 09, 2015 at 04:56 PM

    That's great to know and it's my pleasure to help you! Feel free to contact us again if you need further assistance with your forms.

    Thank you and have a great day!