Embedded form not receiving submissions

  • JennyDoug
    Asked on March 9, 2015 at 5:20 PM

    Embedded Code into website and when I test the email it doesn't work

    Hello,

     

    I created a form and named it, Energysaver Home Email. We are using LightCMS and when I tried to place the jotform link inside the html, the form did not display on the site. For some reason

    Page URL: https://evergysaversnh.publishpath.com/test-home
  • JennyDoug
    Replied on March 9, 2015 at 6:05 PM

    This can be closed. I wasn't working because I was logged into the cms.

  • Mike
    Replied on March 9, 2015 at 6:12 PM

    Thank you for contacting us.

    There are two issue. 

    1) The JotForm on your web page is actually missing opening and closing tags.

    <form class="jotform-form" action="http://submit.jotformpro.com/submit/50675836955975/" method="post" name="form_50675836955975" id="50675836955975" accept-charset="utf-8">

    Embedded form not receiving submissions Image 1 Screenshot 40

    </form>

    Embedded form not receiving submissions Image 2 Screenshot 51

    It means that form is currently can not send any data to JotForm.

    2) The whole content of your web page added within a custom form related to your website.

    HTML does not support nested forms, so unfortunately, the current setup will not work. 

    Embedded form not receiving submissions Image 3 Screenshot 62

    The following setup is not valid.

     

    <form1 Website>
       <form2 JotForm>
       </form2 JotForm>
    </form1 Website> 

    If possible, you should use something like.

    <form1 Website>
    </form1 Website>
    <form2 JotForm>
    </form2 JotForm>

    Otherwise, you can try an iFrame embedding option instead of the form source code.

    Getting the Form iFrame Code

    If you need any further assistance on this, please let us know.