What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embedded form not receiving submissions

    Asked by JennyDoug on March 09, 2015 at 05:20 PM

    Embedded Code into website and when I test the email it doesn't work



    I created a form and named it, Energysaver Home Email. We are using LightCMS and when I tried to place the jotform link inside the html, the form did not display on the site. For some reason

    Page URL:

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    Answered by JennyDoug on March 09, 2015 at 06:05 PM

    This can be closed. I wasn't working because I was logged into the cms.

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    JotForm Support

    Answered by Mike on March 09, 2015 at 06:12 PM

    Thank you for contacting us.

    There are two issue. 

    1) The JotForm on your web page is actually missing opening and closing tags.

    <form class="jotform-form" action="http://submit.jotformpro.com/submit/50675836955975/" method="post" name="form_50675836955975" id="50675836955975" accept-charset="utf-8">


    It means that form is currently can not send any data to JotForm.

    2) The whole content of your web page added within a custom form related to your website.

    HTML does not support nested forms, so unfortunately, the current setup will not work. 

    The following setup is not valid.


    <form1 Website>
       <form2 JotForm>
       </form2 JotForm>
    </form1 Website> 

    If possible, you should use something like.

    <form1 Website>
    </form1 Website>
    <form2 JotForm>
    </form2 JotForm>

    Otherwise, you can try an iFrame embedding option instead of the form source code.

    Getting the Form iFrame Code

    If you need any further assistance on this, please let us know.