Line Radio Buttons Widget - Not showing all options.

  • Profile Image
    twrarepairexchange
    Asked on March 09, 2015 at 06:49 PM

    Hi,

    We've been informed that our form using the Line Radio Buttons Widget is no longer functioning. It has been working fine up until today, but it looks like something's changed in the Widget, since no changes were made to the form itself and previewing earlier versions of the form, or other forms that used the widget before before being disabled, show exactly the same issue issue.

     

    The options are all still present in the options, and they briefly appear but then disappear almost immediately.

     

    This is what is visible, both in the embedded version and in the editor/on the default jotform page:

     

    The first question should have the options: 'bonus gift' and 'main gift'

    The second question should have the options: 'Art (Digital or Traditional)', 'Edit/Graphics', 'Fanmix', 'Fic', 'Gifset', and 'Video'

    As you can see, it's hiding the second half of the options for each question. All these options are still visible in the configuration widget:

     

  • Profile Image
    BDAVID
    Answered on March 09, 2015 at 07:35 PM

    Thanks for reporting this, upon doing a simple test, I can see the Line Radio Buttons widget is faulty:

    I will report this to our widgets team, you will be notified via this thread about any updates on this matter.

    If you need anything else, please open a new thread, we will be glad to assist you.

  • Profile Image
    twrarepairexchange
    Answered on March 09, 2015 at 07:49 PM

     

    Hi,

    I opened the form up in Chrome's developer tools, and it looks like the issue is the iframe being used to embed the widget is having the height incorrectly set.

    When loaded, the iframe height is set to 132px and only half the options are displayed:

     

    However, if the height is changed to 270px the remaining options are visible:

    Using the frame id (#customFieldFrame_24) to set the frame height via the form's css was ineffective.

  • Profile Image
    BDAVID
    Answered on March 09, 2015 at 08:03 PM

    Thanks for sharing! The height frame property should increase depending on the amount of options added on the widget, it would not be effective to try using the id to set the frame height since I think the widgets are hard coded, but this is something that our widgets team will take care of, so it will work as it did before.

    You will be notified once this gets fixed via this thread. Thanks for your contribution.

  • Profile Image
    twrarepairexchange
    Answered on March 09, 2015 at 08:13 PM

    No worries, the main purpose in posting was just to say that the issue seemed to be with the iframe height being incorrect, to help narrow down the problem. 

  • Profile Image
    widgets
    Answered on March 11, 2015 at 12:08 PM

    Hi, thank you for reporting this issue. It's already been fixed. We apologize for any inconvenience that this may have caused you.

    Regards,
    Widget Team