Captcha not loading on form embedded on a website

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    genkijacs
    Asked on March 09, 2015 at 08:37 PM

    The captcha isn't loading on any of our forms. The loading status wheel appears, but unless you press the refresh button on the captcha to get a new image, nothing else happens. Please can you fix this issue urgently?

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    Charlie
    Answered on March 09, 2015 at 11:11 PM

    Hi,

    Upon checking your website http://www.genkijacs.com/levelcheckbeginner1.htm, it seems that the problem was a code conflict between your website and the form using the default embed code.

    I would advise that you re-embed your form using iFrame to avoid code conflicts, to get the iFrame embed code you can follow this guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. That should fix the problem.

    Do let us know if the issue was resolved.

    Thank you.