Captcha not loading on form embedded on a website

  • Profile Image
    Asked on March 09, 2015 at 08:37 PM

    The captcha isn't loading on any of our forms. The loading status wheel appears, but unless you press the refresh button on the captcha to get a new image, nothing else happens. Please can you fix this issue urgently?

  • Profile Image
    Answered on March 09, 2015 at 11:11 PM


    Upon checking your website, it seems that the problem was a code conflict between your website and the form using the default embed code.

    I would advise that you re-embed your form using iFrame to avoid code conflicts, to get the iFrame embed code you can follow this guide: That should fix the problem.

    Do let us know if the issue was resolved.

    Thank you.