What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is loading very slow

    Asked by sttanna on March 10, 2015 at 01:19 AM


    We have a website www.fashionclaw.com and on every product page we have customized the form. But the Downloading of the form is very slow. Its taking lot of time to download the form on every product page. I want the form to download very fast. 

    I want to resolve the issue immediately.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on March 10, 2015 at 10:18 AM


    We don't have any reported issues about our servers being slow. I checked your website and I noticed that the web pages itself is slow because there are a lot of pictures. Also, I noticed that in order to see the whole product with the form embedded on it, you need to register.

    So what I did is I stopped the loading of the web page and check the source code. I found out that this is the form (http://www.jotformpro.com/form/50619193954968) that you were referring to. Am I right?

    I can see that you did the normal embed. Please try to re-embed the form using the iFrame method to avoid an scripts conflict within the web page and the form.

    I will clear your form cache so that your forms will be refreshed from our servers. Please try clear your browser cache as well.

    Hope this works. Thank you.