What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Usage Overage

    Asked by design8studios on March 10, 2015 at 10:22 AM

    What happens if we upgrade to Premium account an find out we need more GB usage only 1 month. Do you charge more per extra MB or just block the service until the next tier is bought?

     

    We don't want any interruption in service of our form. Thank you.

    Page URL:
    http://www.design8studios.com/file-upload.html

    next charge find block
  • Profile Image
    JotForm Support

    Answered by david on March 10, 2015 at 12:36 PM

    Hi,

    Anytime you go over your account limits you will receive a notification that you have done so.  You will then have 2-3 days to upgrade your account to the next tier in order to keep your forms active.  If you do not upgrade, the forms will indeed be disabled until the 1st of the next month.

    For storage space however, you can simply delete the submissions associated with the files to free up more space.  It is not a bandwidth limitation.  You could have your submissions sent to Dropbox or something similar:

    http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Then delete the submissions from your JotForm account to free up space.

    If you have any further questions, let us know and we will be happy to help.