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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my forms thank you page getting cut off on my website?

    Asked by ecigdistributors1 on March 10, 2015 at 10:34 AM

    Hello,

     

    After submission of the form, the thank you page is cut off. 

    Please help.

    Page URL:
    eJuices.co/account/register

    Screenshot
    thank you page thank you cut off
  • Profile Image

    Answered by Shadae on March 10, 2015 at 12:41 PM

    Hi ecigdistributors1,

    I was not able to replicate the issue that you are experiencing. It appears that the full thank you message is being displayed

    Can you confirm if you are still experiencing the issue?

    Thank you.

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    Answered by ecigdistributors1 on March 10, 2015 at 12:55 PM

    There is supposed to be link at the bottom of the page but the page is cut off.

     

    Is there any way to allow the link to show? Or to make this page regular size instead of cut off so small?

     

    Thank you

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    JotForm Support

    Answered by KadeJM on March 10, 2015 at 02:32 PM

    Thank you for the additional information.

    As far as I can tell there are two things affecting this.

    The first would be the current way you have your form's Thank You Page set up since the link is way down the page and there is a gap. Also the font larger at the top and smaller will offset it slightly because of the differences there.

    More importantly then that though it appears your site iframe which is containing the form is getting condensed upon submission by the header and footer. So that in turn is causing it to become cut off.

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    JotForm Support

    Answered by KadeJM on March 10, 2015 at 02:35 PM

    Looking more into the above issue I would suggest re-embedding it via the iframe code method which should retain the size of the entire form so and display your thank you message correctly.

  • Profile Image

    Answered by ecigdistributors1 on March 10, 2015 at 02:41 PM

    Thank you. I will give it a shot. 

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    JotForm Support

    Answered by david on March 10, 2015 at 04:09 PM

    Let us know if anything still does not look as you would like and we will be happy to have another look.