What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium Upgrade

    Asked by lshad24 on October 27, 2011 at 09:41 AM

    I upgraded to Premium yesterday; however, it is still not reflected in my account.  I have followed the other support advice in the forum (ie log-out, clear browser cache and cookies, etc) but still I see no difference.  Can you please advise?



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    Answered by allanftd on October 27, 2011 at 10:05 AM

    Hi lshad24,

    We have sent you an email regarding your concern. Please log out and log back in again to your JotForm account and let us know if you still do not see the account upgrade.

    Our apologies for the inconvenience. Please let us know if you have any other questions or concerns.