What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    502 Bad Gateway displayed when using Custom Sender Email Address

    Asked by Basil N Babaa on March 10, 2015 at 12:07 PM
    502 Bad Gateway nginx/1.2.3

    This only seems to be occurring on this one form...

    Why, How can I fix this without having to rebuild the entire form?

    Page URL:

  • Profile Image

    Answered by bbabaa on March 10, 2015 at 01:15 PM

    I figured it out.

    It did not like my Sender Email.

    Apparently it only likes noreply@jotform.com.  Not preferred solution, but I'll live with that for now.

  • Profile Image

    Answered by KadeJM on March 10, 2015 at 02:56 PM

    It seems you were having a problem with a 502 Bad Gateway.

    As far as I know I don't think that should have happened because of the sender email.

    There was probably a temporary issue causing it to occur between our servers and your end.

    Did you try a few times and that kept happening maybe?

    Looking at your screenshot and account I believe you are having this issue with this form here http://www.jotformpro.com/form/50685543491966

    What was the email address that was resulting in that problem if you don't mind my asking? Is it one of the basil one that you had it occur when set to that?