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  • Profile Image

    Unable to receive email notifications

    Asked by sneils on March 10, 2015 at 01:40 PM

    I have posted a registration form at the bottom of this page: http://www.tweakyourtechnique.com/kids_swim.html

    The payments are processing but I am not receiving any information from the form.  Thoughts?

    Thanks for any help.

    Sandy | 512-327-0955

    Page URL:
    http://www.tweakyourtechnique.com/kids_swim.html

    My Forms receiving registration form www thanks information
  • Profile Image
    JotForm Support

    Answered by Charlie on March 10, 2015 at 03:27 PM

    Hi,

    Upon checking the link that you shared, I see that your recipient email is this one: sn***s@a*st**.rr.com. Our mail logs does not show any failed email attempts by our servers and the email address is not in our bounce list, although I do see that in your email notification that you are missing the Sender Name.

    You can check this guide on how to properly set up your email notifications: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You might also need to contact your email service provider or hosting company if they are blocking incoming emails from us, they need to whitelist our JotMail IP addresses and domain names to fix this.

    You can also check the submissions in your JotForm account, here's a guide on that: http://www.jotform.com/help/269-How-to-view-Submissions.

    I hope this helps.

    Thank you.