What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changing auto response name and who the response is from

    Asked by freedomdogrescueottawa on March 10, 2015 at 02:31 PM

    Hi we recently changed rescue names and when ppl use our jotforms they get a response from our old name.. The subject line is fine. However the contact name is not. How can I change this?  Help


    Genesis Dog Rescue Foster Team [noreply@jotform.com]

    Page URL:

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    JotForm Support

    Answered by Kiran on March 10, 2015 at 04:05 PM

    I understand that you want to change the sender name for the email response received by the form filling people. You can change this by accessing the email setup wizard for the autoresponder you've set up. Please follow the instructions below :

    1. Click on Emails icon

    2. Click on Auto responder 

    3. Click on Reply-To and Recipient Settings button

    4. Change the Sender name here

    5. Finish the email setup wizard and save the JotForm.

    Hope this information helps!