What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i am not receveing emails from my form

    Asked by cgilive on October 27, 2011 at 11:50 AM

    did everything receiving nothing

    i am not receveing emails from my form

     

    help

  • Profile Image
    JotForm Support

    Answered by liyam on October 27, 2011 at 02:20 PM

    I have tested your form and it seems to work fine.

    Can you check your email if you received a notification coming from me?

    Thanks.

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    Answered by cgilive on October 28, 2011 at 05:09 AM

    I didn't get a notification from you, but I got my test contact form. However I have to other forms a en enquiry and a job app which I made and  those don;t seem to be coming through, why for one an dnot the others? strange... am I missing something?

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    JotForm Support

    Answered by liyam on October 28, 2011 at 05:30 AM

    Can you please tell us which forms are those that you're receiving submissions and which forms do not?  Please also check your junk mail folder if in case all submissions landed there.

    I will submit a ticket to our development team as well to take a look at this matter.

    Thanks.

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    Chief Technology Officer

    Answered by eee on October 29, 2011 at 07:20 AM

    Dear cgilive,

    According to our investigation, we have decided there is a problem with your email. Could you please re-check it ? 

    Gmail replies us with an error, "this user is unknown".

    Log : /var/log/mail.log:Oct 29 07:18:25 ying sm-mta[18166]: p9TBIPSi018166: to=<cgilveacademy@gmail.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=30000, relay=gmail-smtp-in.l.google.com. [74.125.115.27], dsn=5.1.1, stat=User unknown