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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    "Mixed content" error message on an old Contact Us template form

    Asked by sheeL_cs on March 10, 2015 at 05:12 PM

    Hello, I have problems with JotForm.

    When I enter on my website, my website load for 1 minute, and when I'll check the console, I see some errors.

    Print: http://prntscr.com/6f7k7a


    Is my internet or Jotform problem?

    Sorry for bad english.


  • Profile Image

    Answered by Carina on March 10, 2015 at 05:59 PM

    Por favor partilhe o url de seu site para que possamos realizar alguns testes. Pedimos também que partilhe o url do formulário para perceber se o problema é mesmo do formulário ou resultante de algum conflito com o site. O screenshot partilhado mostra que está usando a versão segura SSL do formulário mas as images usadas no formulário têm um endereço não seguro, daí esta mensagem "Mixed content":

    Para resolver essa situação poderá consultar nosso guia sobre como adicionar imagens a um formulário seguro.

    Aguardamos por mais detalhes para continuar.


  • Profile Image

    Answered by sheeL_cs on March 10, 2015 at 07:36 PM

    Infelizmente meu site ainda não esta no ar, estou em versão de testes com ele.

    Porem eu utilizei este formulário: http://www.jotform.com/form-templates/customized-website-contact-form
    Print do formulário: http://prntscr.com/6f9j3d

  • Profile Image

    Answered by sheeL_cs on March 10, 2015 at 09:47 PM

    My page loads on 0.01 seconds, using JotForm, the page will load in 2 seconds LOL.


    I don't know what is Interlogy, But As can I see, is from JotForm too. I have another website too, and the problem is same, never happend it with me. What is the problem? :\


    Thanks for reply!

  • Profile Image
    JotForm Support

    Answered by jonathan on March 11, 2015 at 05:40 AM

    I am sorry, but it is not quite clear what was the problem. 

    I checked your jotform http://www.jotformz.com/form/50686898810672 and it loaded just fine and there were no error when loading.


    Please clarify if you are having problem using or loading the form http://www.jotformz.com/form/50686898810672 . Was still there any issue using your form?

    We will wait for your updated response.






  • Profile Image

    Answered by sheeL_cs on March 11, 2015 at 05:51 AM

    The problem is not on my Form, when I enter on my website, the page loads for a 2-3 seconds(like lag). And when I'll see the console, have errors like: http://prntscr.com/6fdqk3


    Idk why this problem, I'm not using SSL or something like. I use JotForm for 1-2 years, and never happend this issue.

  • Profile Image

    Answered by sheeL_cs on March 11, 2015 at 05:52 AM
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    JotForm Support

    Answered by jonathan on March 11, 2015 at 07:09 AM

    Thank you for providing more details. 

    It seems the issue was due to the reason the form http://www.jotformz.com/form/50686898810672 was using an outdated URL on the images used on the form.

    Since this is an old template form http://www.jotform.com/form-templates/customized-website-contact-form , it was never updated anymore.


    It can be fixed by updating the CSS codes that point to the URL path of the images used on the form. This can be done using the Form Designer


    Hope this help. Let us know if you need further assistance.







  • Profile Image

    Answered by sheeL_cs on March 11, 2015 at 11:38 AM

    Thanks for reply, I found the CSS to edit. But... If I remove this links, will result in problems?

    There's no way to fix this link issue?




    padding-top: 0;


    .form-all *{

    -moz-box-sizing: border-box;

    -webkit-box-sizing: border-box;

    box-sizing: border-box;

    font-family:JennaSue, sans-serif;

    }/*--label top styles--*/

    .form-label-top, .form-label-left{

    color:#ffffff !important;

    }/*--remove focus border--*/

    .form-textbox:focus, .form-textarea:focus{

    outline: none;

    }/*--form header style--*/

    .form-all h3{


    background:#57a700 url(https://cms.jotform.com/uploads/image_upload/image_upload/global/6138_form_heading.gif) repeat-x;



    border:1px solid #57a700;


    margin-left: 1px;

    }/*--mail icon--*/

    .form-all h3 span{


    padding:10px 20px;

    background:url(https://cms.jotform.com/uploads/image_upload/image_upload/global/6139_form_ico.gif) no-repeat 93% 50%;

    }/*--form section style--*/







    border-top:3px solid #000;

    background:#000 url(https://cms.jotform.com/uploads/image_upload/image_upload/global/6142_form_top.gif) repeat-x;

    }/*--textbox, textarea style--*/

    .form-textbox, .form-textarea, .form-dropdown{



    border:1px solid #111;

    background:#282828 url(https://cms.jotform.com/uploads/image_upload/image_upload/global/6140_form_input.gif) repeat-x;

    padding:5px 3px;


    }/*--form submit button style--*/


    padding:0 20px;



    border:1px solid #70ad2e;

    background:#5aae00 url(https://cms.jotform.com/uploads/image_upload/image_upload/global/6141_form_button.gif) repeat-x;




    }/*--reduce form line--*/


    padding:10px !important;

    }/*--for html texts--*/

    .form-html {

    padding: 0px !important;

    }/*--remove error message--*/

    .form-error-message {

    display: none !important;


    .form-line-error {

    background:none repeat scroll 0 0;

    }/*--reduce error font size--*/

    .form-button-error {

    font-size: 11px !important;

    }/*--fix captcha--*/

    .form-captcha, .form-captcha:hover {



    padding:0px !important;


    .form-captcha-image {



    -moz-border-radius:0px !important;

    -webkit-border-radius:0px !important;

    border-radius:0px !important;

    }/*--fix captcha box--*/


    width:142px !important;

    max-width:142px !important;

    }/*--add red border on error--*/

    .form-validation-error {

    border: 1px solid red !important;








    .form-address-table .form-sub-label-container,

    .form-address-table select{



    table.form-address-table {

    width: 100%;


    .form-address-table td,.form-address-table th{

    padding: 0 1px 18px;


    .form-line {

    width: 100%;



  • Profile Image

    Answered by Carina on March 11, 2015 at 12:04 PM

     If I remove this links, will result in problems?

    No, because as the image files are not on the location anymore, they are not being displayed in the form, so by removing the links you will just avoid the error messages in the source code that also delay the loading of the site. 

    I will contact the template designer to see if we can get updates images to then form/template.

    Let us know if we can assist you further.

  • Profile Image

    Answered by Carina on March 11, 2015 at 12:43 PM

    The template was now updated by Elton:

    You can find it here:


    Let us know if we can assist you further.


  • Profile Image

    Answered by sheeL_cs on March 11, 2015 at 10:51 PM

    New error: http://prntscr.com/6fpg1f

    How to fix?



    Thanks for reply.

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    JotForm Support

    Answered by ashwin_d on March 12, 2015 at 04:11 AM

    Hello sheeL_cs,

    It seems you have already deleted the form #50686898810672. I did check your account and found that you have created one another form with same template and it does not display any console error message. Please check the screenshot below:


    Can you please confirm if the problem is solved already? 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by sheeL_cs on March 12, 2015 at 06:13 AM

    There is no errors more, but the page loads in a 2-4 seconds, Idk why.

    If I remove the form, the page load in 0.01 seconds lol.


    Why this loads?