What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How do I cancel my subscription?Asked by parallaxnicci on March 10, 2015 at 05:29 PM
I check your account and it's on the free plan. Are you referring to your other account? If so, post a cancel request using that account here and I would be happy to cancel it for your convenience.
Or, you can cancel your subscription within your account - billing page. Then select the starter plan to downgrade. http://www.jotform.com/myaccount/billing