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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Urgent! Form Not submitting

    Asked by Roger Yelvington on March 10, 2015 at 07:54 PM

    Hi Guys!

    My form is stalling at the end, and saying "please wait" at the end, but not going through.


    I've cleared the cache in jot form, as well as the cookies in the browser history - I've also tried different browsers and devices but it's getting hung up at the same point at submit. 

    Please help, thank you!



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    JotForm Support Manager

    Answered by Jeanette on March 10, 2015 at 11:59 PM

    The problem that I see is that you have made an illegal form

    Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use


    Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.


    In light of this, it is a must to integrate your form with any of our Payment integrations.  


    For now we have removed the guilty fields on the form. But you must refrain of making new forms like that, otherwise, we will be obligated to suspend your account and cancel the subscription.