What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    we would like to switch back to the starter plan but the site is not letting us

    Asked by icshmo on March 11, 2015 at 04:52 AM

    We currently have premium and would like to switch back to the starter plan please.

    site starter plan and
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    JotForm Support

    Answered by ashwin_d on March 11, 2015 at 10:12 AM

    Hello icshmo,

    Upon your request, I have gone ahead and cancelled your subscription #INT141203-8799-53763S. You will not be billed again but your account will stay premium until April 04, 2015 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Thank you!