What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my email alerts for forms stopped coming

    Asked by betterlisten on March 11, 2015 at 10:46 AM

    Hi there,

    For some reason the last submission that was forwarded to me was on 12/4/14

     

    How come they stopped, need them to start sending again.

    How do i fix this?

    This is not good

    Username is

    Betterlisten

    Page URL:
    http://www.betterlisten.com/pages/contact-us

    email alerts email forwarded start
  • Profile Image
    JotForm Support

    Answered by Welvin on March 11, 2015 at 11:52 AM

    Hi,

    I see nothing wrong in your email configuration and forms emails are successfully delivered based on our server logs. You can check the logs in your account history section:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    The emails are probably filtered as spam so kindly check your spam folder. If nothing is there, then whitelisting us should help you fix it:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Thank you and let us know if you need further assistance about this matter.