my email alerts for forms stopped coming

  • betterlisten
    Asked on March 11, 2015 at 10:46 AM

    Hi there,

    For some reason the last submission that was forwarded to me was on 12/4/14

     

    How come they stopped, need them to start sending again.

    How do i fix this?

    This is not good

    Username is

    Betterlisten

  • Welvin Support Team Lead
    Replied on March 11, 2015 at 11:52 AM

    Hi,

    I see nothing wrong in your email configuration and forms emails are successfully delivered based on our server logs. You can check the logs in your account history section:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    The emails are probably filtered as spam so kindly check your spam folder. If nothing is there, then whitelisting us should help you fix it:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Thank you and let us know if you need further assistance about this matter.