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  • Profile Image

    Line Checkbox widget suddenly disappeared in the form

    Asked by goquote on March 11, 2015 at 12:32 PM

    Hi,

    I had a form designed by a CSS programmer. He used one of the radio button widgets.

    They have now disappeared? (well they kind of 'half load' then disappear completely)

    Your first though must be that there is a problem with my individual form, but that form has be duplicated 6 times on my account and is on different landing pages of my site. It has disappeared on all forms all at the same time. My guess is the associated widget??

    By the way I never mess with the code, as I know nothing about CSS

    If you could look into this asap it would be much appreciated.

    Best regards

    Ben

    P.s I'm not sure of the particular widget, but I think it was called line widget.

    Attached: 1 of the horizontal stile forms just to give you an example of the buttons (on the left)

    Page URL:
    http://goo.gl/vh9ICK

    Screenshot
    problem radio button widgets different horizontal site
  • Profile Image

    Answered by goquote on March 11, 2015 at 12:36 PM

    Also here is the form pictured

    http://goo.gl/vh9ICK

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    JotForm Support

    Answered by Welvin on March 11, 2015 at 01:08 PM

    Hi Ben,

    We have updated some of our widgets and I'm not sure if that is causing the problem. But refreshing the widget will fix it:

    You will have to do this in the form builder, so you need to edit the form.

    Lastly, it's the Line Checkbox widget.

    Let us know if you need any further assistance about this matter.

    Thanks

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    Answered by goquote on March 11, 2015 at 01:15 PM

    ok,

    Sounds good!!

    I cant seem to see the refresh button on my editor? Is there another way to refresh?

    cheers

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    JotForm Support

    Answered by Welvin on March 11, 2015 at 01:48 PM

    Unfortunately, I just found out that there are options that have been removed in the widget that might cause this to happen. Here are the widget options after refreshing it:

    And looks like the Refresh button is only available for the support team for now.

    I've cloned your form and fix it, here's the new look: http://www.jotformpro.com/form/50695158440963. Clone this back and use replace the form that is currently on your website.

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

    I have also submitted this thread to our developers so they can take a look further. 

    Thanks

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    JotForm Support

    Answered by widgets on March 12, 2015 at 02:28 AM

    Hi, refresh button is not yet available to normal users, however we will enable this soon. For now all you have to do is to reintegrate the widget to your form and that will resolve the problem you were having.

    Regards,
    Widget Team

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    Answered by goquote on March 12, 2015 at 02:45 AM

    Hi I appreciate the help.

    As I run an online business based on filling out the form it has literally stopped my business in it's tracks.

    Is re-intergration  of the widget an easy process like the refresh button?

    Is it possible you you to go into my form and just hit the refresh them? there are 5 forms highlighted with a star. If you could refresh those one it would really help.

    Let me know

     

    Best regards

    Ben

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    Answered by goquote on March 12, 2015 at 06:12 AM

    Hi There,

    If you would be so kind as to refresh the widget from your end it wold be much appreciated as it seems like the best solution.

     

    Please let me know.

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    Answered by goquote on March 12, 2015 at 07:48 AM

    Hi there,

     

    I don't mean to be a pest, but if I could get assistance on my previous post that would be great.

     

    Best regards

    Ben

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    JotForm Support

    Answered by widgets on March 12, 2015 at 09:39 AM

    Hi goquote, may I know which form it is now? I'm seeing two form on this thread.

    this form http://www.jotform.me/form/43277160822453

    and this http://www.jotform.com/50502409772957

    Which one? Can you please so that we could your form.

    Regards,
    Widget Team

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    Answered by goquote on March 12, 2015 at 09:47 AM

    I need 2 forms refreshed:

    1. Name: Test B – Tree Quote Form

    http://www.jotformpro.com/form/50452967446968

     

    2. Name: Footer Form GoTree

    http://www.jotform.me/form/43277160822453

     

    (It’s the 2 first forms on my list)

     

     

    Thank you kindly 

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    JotForm Support

    Answered by widgets on March 12, 2015 at 10:05 AM

    Hi, both forms with Line checkbox widgets have now refreshed please re-check.

    Regards,
    Widget Team

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    Answered by goquote on March 12, 2015 at 11:50 AM

    Yes,

    The styling has all disappeared though.... i'm guessing I will need to get that re designed?

    thanks for your help

     

    Ben

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    Answered by Ben on March 12, 2015 at 01:00 PM

    Yes, since the widget has changed Ben, you might need to have someone - or try yourself - work on CSS code.