Not receiving submission emails form form.

  • Profile Image
    Asked on March 11, 2015 at 12:39 PM

    All of the recipient channels have been set and have been working for weeks. Nothing has been changed and suddenly the form email has ceased to be sent out. What happened???

  • Profile Image
    Answered on March 11, 2015 at 01:13 PM

    Hello CAGSStudentSuccess,

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should be receiving the submission emails without any problem. 

    I cleared your form cache and sent you a test submissions. Could you please check and confirm if you have received the submission email or not? I did check our email log and found that submission email was sent successfully. Please check the log below:

    [2015-03-11 13:07:27] Submission #301902847826723999 Form #42304668642961 SENT to from via SENDMAIL

    If you do not see the email in your inbox, I would suggest you to please check your spam folder and see if the email ended up there. The only issue I see in your email alert is that the sender email and recipient email are same. Please check the screenshot below:

    Please be noted that if sender and recipient email is same, most likely the receiving email server will mark the email as spam or simply reject it. I would suggest you to use a different email address in "Recipient Email" of your email alert and that should solve your problem.

    Do get back to us if the issue persists.

    Thank you!