AutoResponder not sending messages to duplicate emails

  • Profile Image
    mulvinc
    Asked on March 11, 2015 at 02:34 PM

    I currently have my form set up to allow for multiple submissions (the "unique" fields are set to "no check".) Some organizations may choose to submit a funding request for more than one project.

     

    As I've been testing it, I have found that I don't get an autoresponder email for the second form I completed. The forms are being captured--I can see the multiple submissions in the "Submissions" tab for my form.--but a message is not sent to the submitter's address.

     

    I've tested it with a clean browser, and also in a different browser. I checked my Spam folder, and they aren't there. I get a unique edit link (which I can see on the Thank you" page, but an email with that link never gets through.

     

    How do I make the system send that autoresponder email for each submission from a single address?

     

    Christine

  • Profile Image
    david
    Answered on March 11, 2015 at 03:56 PM

    Hi,

    The autoresponder should always be sent to the address filled in the associated email field.  Not that I would recommend doing this, but I set up a form just to test the autoresponder to see if I could send multiple emails to myself via the autoresponder and all of them came through:

    I sent 10 fairly quickly and all came through to the same address.

    I did something similar with several submission through a cloned version of your form and they came through without issue as well:

    As far as I can tell there should be no problem with sending multiple autoresponders to the same address.

    It is possible that you spam filter is treating subsequent submissions as spam and is blocking them.  It allows through the first one then blocks the rest.  If this is the case, here is a quick guide on how to set up your notifications to prevent bounce related issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    This includes which servers to whitelist and things of that nature.

    If you are still unable to get your autoresponder working consistently, let us know and we will be happy to have another look.