One of my forms has stopped notifying my recipient whenever someone registers.

  • Profile Image
    mgonsalves
    Asked on October 27, 2011 at 04:10 PM

    It was working up until about 30 registrants and then the email notification stopped. The name of the form is dalton.110211. The address is http://form.jotform.com/form/12834511504. it is not attached to any URL.

    You may contact me at mgonsalves@wltic.com

  • Profile Image
    fxr
    Answered on October 27, 2011 at 04:31 PM

    Hello.

    Thanks for the detailed summation of your problem. Before I forward this issue to the developers, I notice from the email logs that its possible you have recently changed from using the form users Email address as the Sender of notifications to noreply@jotform.com . is that correct?

    Are these emails not getting through either? 

    Our mail servers are reporting them as accepting by your email host.

    /var/log/mail.log:Oct 27 15:48:09 ying sm-mta[12585]: p9RJm8W4012583: to=, ctladdr= (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123633, relay=mail.dfllp.com. [98.110.205.130], dsn=2.0.0, stat=Sent (Ok: queued as 527282EC2D4)
    Any and all detail that you can provide is very helpful for us in getting to the bottom of whats going on here.
    Thanks.

  • Profile Image
    mgonsalves
    Answered on October 31, 2011 at 06:29 AM
    The person I have setup to receive notifications has informed me that she did not receive any emails since I made the change.

    Marianne Gonsalves
    Westcor Land Title Insurance Company
    246 East Main Street
    Norton, MA 02766
    cell 508-333-4654
    fax 508-276-0011
    Underwriting Central 774-430-0530
    email mgonsalves@wltic.com
    web www.wltic.com
    Fan us on facebook!
    http://www.facebook.com/westcorne



    ________________________________
  • Profile Image
    AtacanC
    Answered on October 31, 2011 at 07:11 AM

    Hi Marianne,

    We apologize for any inconvenience this may have caused. I've checked your form and saw that you've already changed the sender address to noreply@jotform.com. Thanks for helping us. Can you please tell the person to add these ip address below to her mail provider's whitelist.

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further. Thank you very much for your understanding and cooperation.