What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hint example counts as "non-empty" field - breaking conditional logic

    Asked by guineapigme on March 11, 2015 at 08:20 PM

    Appears to cause conditional logic for "empty" to fail.


    Need to now remove all of this so that I can hide "empty" text areas.


    Have a thread open on this since this morning.  This seems to be the issue.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 12, 2015 at 01:40 AM

    Hello guineapigme,

    I'm sorry for the trouble caused to you.

    I did test this issue in my own form and it works fine with text box field but the issue seems to be related to text are field.

    If the text area field has hint example and a condition is added to check if the field is empty, the condition does not seems to trigger. Please check the screenshot below:


    Can you please confirm if this is the issue you are having? I am anyway reporting this to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!