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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes made on the form are not saving

    Asked by BarnyRud on March 12, 2015 at 06:34 AM

    Hi,

     

    It has taken me until now to realise I have an issue with a sheet I am working on.

     

    I have a template that I am adapting and I keep altering it every day, but despite my pressing save....it isn't saving.

    Every morning I open it again and it's right as it was when I first save it to change the name.

     

    This is most frustrating, please advise.

     

    Kind Regards,

     

    Mark

    changes not saving update unable to save
  • Profile Image
    JotForm Support

    Answered by Jan on March 12, 2015 at 10:37 AM

    Hello there,

    I understand your frustration about the issue you're having. You said that the changes you made are not reflecting or not saving right?

    The possible reasons why would this happen are the following:

    1. Form builder is open on multiple tabs/ windows or multiple browsers.

    2. Errors in saving the form.

    3. The user is not logged in to their JotForm account or probably got logged out.

    Please take note that these are only possible reasons. You can use the Form Revision tool to revert back the changes. You can also clear your browser cache. 

    Let us know if you're still having issues with saving the form.

    Thank you for your patience.

  • Profile Image

    Answered by vsea on May 27, 2016 at 02:13 PM

    Yeah I keep running into the problem too. I keep making changes to my emails yet JotForm keeps reverting back to the original. I dont have multiple tabs open. I am logged into my account. I even made sure to click save/ check to make sure it saved- then when I had a client test the form... the changes reverted back...VERY FRUSTRATING and made me look like an idiot!!! I was thinking about upgrading my account but this problem has changed my mind.

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 27, 2016 at 03:04 PM

    Hmm strange. We haven't really had any reports about saving and reverted issues lately that I'm aware of for such.

    Could you please tell us what OS and Browser|Browser Version you are using that this problem occurs in so we can investigate?

    As far as I know I cannot replicate this currently on my end.

    Something like this could potentially occur if you are using outdated hardware or software such as javascript not being kept up-to-date as an example which could break your form's functionalities.

    Please try using a different browser to see if that makes any difference and let us know.