What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Gift Registry Widget - Not crossing out previously selected items

    Asked by hdebeer on March 12, 2015 at 09:05 AM

    Information is not crossing out as previously / last year please advise

    the members have only one date to choose and if they choose the date it is greyed out or crossed out as above, I used it last year without any issues


    Please advise

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    JotForm Support Manager

    Answered by Jeanette on March 12, 2015 at 11:29 AM

    You are right, the Gift registry widget is not working as it should.  I made a test and I am able to reproduce the problem. Therefore, I'm escalating this to our devs team.

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    Answered by hdebeer on March 13, 2015 at 11:32 AM

    Can you please indicate when it will be fixed - this is quite urgent the form need to be ready before hunting week starts please help me urgent!!!!!!! Can you please expedite the situation


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    JotForm Support Manager

    Answered by Jeanette on March 13, 2015 at 12:59 PM

    The ticket priority is set to "important" and it's already assigned to a developer, however, we cannot provide you an accurate ETA.


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    Answered by hdebeer on April 08, 2015 at 08:27 AM

    It is almost a month, the last response was that it was set to "important" to solve the matter on my query, I am dissapointed I must say. Not even an update.  As of this moment I do not even know if the matter was looked at. The fact is that I love Jotform but was left red faced when i could not assist the client with this project. It cost me me precious time to look at other similar options apart from jotform I finally sort it out after two weeks!!!!!
    > Just a bit of advise keep the customer updated and to me IMPORTANT means 48 hrs response and repair of the problem. In my line of work I cannot afford to wait a month and I am still in the dark. This is a frustration. I am sure that there are other people that feel the same; when designing a website a time frame is set I cannot afford delays or alternatively I will have look for another service.
    > Thank you

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    JotForm Support

    Answered by david on April 08, 2015 at 12:17 PM

    Our apologies, our team actually had a look at this the day your requested us to but were unable to replicate the issue with the widget.   I checked the widget and it is indeed working as far as I can tell.  According to our development team, it should have been working all along:

    I selected one of each and the counter was indeed decreased:

    According to our widgets team, this may have been an improper API key used.  Are you still having trouble with the widget?  If you are still having trouble with this, let us know and we will be happy to have another look.