What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is jot form notifications fixed yet?

    Asked by AidantFire on October 27, 2011 at 06:02 PM

    I've seen in the forums that notifications stopped being sent in regards to new submissions earlier this week. When will this be fixed? I'm still having problems. Thanks

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    Answered by fxr on October 27, 2011 at 06:10 PM

    Aidan, 

    Its not affecting all forms, so its quite difficult for he developers to get a handle on.

    We have to address it on a case by case basis.

    I will escalate your issue to the developers in a few moments.

    But If you could help us out by changing the Sender Name of your notification email from Full Name to JotForm , keeping the sender as noreply@jotform.com and doing a test submission, I would be very grateful. 

     

     

     

     

    Let us knwo if that change makes any difference. Thankyou.

     

  • Profile Image

    Answered by AidantFire on October 31, 2011 at 11:53 AM

    Okay that worked, how long do I have to leave it like that?

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    Answered by fxr on October 31, 2011 at 05:37 PM

    What is it you want to change? 

    The Sender Name or noreply@jotform.com ?

     

    You *may* be able to change the Sender Name now, please try out a quick test & let us know if it works.

     

    Thanks.