What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Linking record of payment to report

    Asked by idhima on March 12, 2015 at 11:26 AM

    I have created a registration form, for my organizations Spring Convention and have made it so people registering for the convention can pay online via PayPal, after they click submit.  Is there a way that I can add record of payment to the Report? I'm not wanting to collect any Credit card information, just record that they've successfully paid.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on March 12, 2015 at 12:52 PM


    If I am not mistaken, if a user successfully paid and have made a transaction the submission will be directly be available in your submissions grid, to view your submissions you can check this guide: http://www.jotform.com/help/269-How-to-view-Submissions.

    Now, if a user did not complete the transaction or did not made a successful payment, the submission will not be put in your submission grid, instead you will see it as "Incomplete Payments", here's how you can view them: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments.

    So basically, when you create a report, it automatically tells you that all the submissions there have successfully paid.

    To learn more about incomplete payments in Paypal, you can check this guide: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    If you would love to receive an email notification regarding a completed transaction from Paypal, you can check this guide: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal.

    I hope that helps. Do let us know what you meant by "Report", I assume that would be the list of submissions. 

    Kind regards.

  • Profile Image

    Answered by idhima on March 12, 2015 at 05:32 PM

    Thank you so much!  All the information I need is on the submission report, thanks for the quick reply!