What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My premum subscription is cancelled but I want to keep it active.

    Asked by capiteo on March 12, 2015 at 11:56 AM

    From you :


    Hi jean-christophe leyravaud,

    This email is to confirm the cancellation of your subscription for JotForm

    The following reason was given:
    Unable to charge your subscription, originally set for Feb. 24 , 2015

    Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.

    If you did not intend to have this subscription cancelled, please contact support@bluesnap.com.

    Reference number     :75325240

    The BlueSnap Team


    i want to keep my subscription !

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    JotForm Support

    Answered by ashwin_d on March 12, 2015 at 01:10 PM

    Hello capiteo,

    It seems you have already upgraded your account again to premium yearly subscription with order #INT150312-6749-33563.

    Your account is currently in good shape and you should not have any trouble. It seems you have one another premium monthly subscription with order #INT150224-6495-20487. This order was processed on February 25, 2015 with credit card ending with 3016.

    Since you have 2 active subscriptions for same account, I have gone ahead and cancelled the premium monthly subscription. To compensate the unused period, I have given you 11 days credit in your premium yearly subscription. Your premium yearly will only renew on 22 Mar, 2016.

    Please be noted that you must have received one another cancellation email. Please disregard that email.

    Thank you!