What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving submission email after the form is submitted.

    Asked by RobertStewart on March 12, 2015 at 12:36 PM
    2. When I tested a photo (file) upload it did not let me know by sending me a notice to my email addresses.
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    JotForm Support

    Answered by Welvin on March 12, 2015 at 01:46 PM


    I've found no issues in your current notification email settings and form emails are delivered to your email address based on our server logs.

    Please check your spam folder and make sure to add us to your contact/safe sender list. Or, add us to your server whitelist:


    You can find more for this problem from this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thank you!