Form not found. This form is disabled message....Why?

  • outadaredj
    Asked on March 12, 2015 at 12:48 PM

    I'm building a new version of my dj website, and redid a previous form. I did embed  the form, and it was working until I was trying to add a facebook like button. Now I'm getting the message on my builder and in the preview. The message reads, "Form not found. This form is disabled." 

    I removed the facebook button code, but can't seem to get my from to come back. I also went into the form preferences and toggled the "form enable" and "form disable" a few times.

    I did have a problem with an earlier form a few years back due to jotform thinking I was phishing. In case this is happening again, I'm not. I run a DJ service and use the form to gather information to create a quote and communicate with my clients. I only use the information for this purpose.

    Also, I have not published the site yet, so there is no url to share.

     

    Thanks

    ORlando

    Jotform Thread 531932 Screenshot
  • David JotForm Support
    Replied on March 12, 2015 at 1:57 PM

    Hi,

    I checked your forms and I actually am not sure why they were suspended.  My apologies.  I reactivated your account and forms and you should be able to use them once again.  Let us know if you have any further trouble with your account and we will be happy to help.

  • KIOSKBRI
    Replied on July 29, 2015 at 1:17 PM

    punya saya juga seperti di atas solusi nya gimana biar bisa digunakan kembali

  • David JotForm Support
    Replied on July 29, 2015 at 2:19 PM

    Hi,

     

    Apologies for the inconvenience that this might have caused you.

     

    Your forms where disabled because it was in a different language, but they are now active. I would suggest that you make it in English and use the Language Translator to have a version of the form in the language you want.

     

    Why is this? We got a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended. Here are some steps to help you to avoid future automatic suspensions, you will have to add the language either as an option or as the default language.

     

    1. Go to form editor, click Languages and add new.

     

    Form not found Screenshot 80

     

    2. You will then see a list of languages, here we will choose the Arabic.

     

    Form not found Screenshot 91

     

    3. You will then be given the option to translate words in the form into Arabic. Click save upon finishing.

     

    Form not found Screenshot 102

     

    4. If you want the form to be in default language, you can do that by clicking the "Set Default".

     

    Form not found Screenshot 113

     

    5. Your form will be the viewed automatically in Arabic language based from your setup and translation.

    Form not found Screenshot 124

     

     

    If you would like set the Language translator to auto detect the browser's language. You can do that by following the screenshots below.

     

    Form not found Screenshot 135

     

     

    Form not found Screenshot 146

     

     

    For more details about this tutorial or guide, you can visit this link:

     

    https://www.jotform.com/blog/91-Create-Multilingual-Forms-for-a-Global-Audience  

    I hope this helps. Let us know if you need further assistance.

  • Axelius
    Replied on March 27, 2017 at 8:57 AM

    Добрый день.

    Все было хорошо до сегодняшнего дня. Но сегодня вышло сообщение

    Form not found

    This form is disabled.

    Хотелось бы узнать причину. И возобновить работу.

     

  • Kiran Support Team Lead
    Replied on March 27, 2017 at 10:50 AM

    @Axelius,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1103180

    Thank you!

  • Page
    Replied on March 27, 2017 at 11:18 AM

    I am also getting the Form Not Found message. When I try to login, it says that my account has been autosuspended.
  • Kiran Support Team Lead
    Replied on March 27, 2017 at 12:39 PM

    @Page,

    Your question is moved to a new thread https://www.jotform.com/answers/1103310 and shall be addressed there shortly. 

    Thank you!