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    Form not found. This form is disabled message....Why?

    Asked by outadaredj on March 12, 2015 at 12:48 PM

    I'm building a new version of my dj website, and redid a previous form. I did embed  the form, and it was working until I was trying to add a facebook like button. Now I'm getting the message on my builder and in the preview. The message reads, "Form not found. This form is disabled." 

    I removed the facebook button code, but can't seem to get my from to come back. I also went into the form preferences and toggled the "form enable" and "form disable" a few times.

    I did have a problem with an earlier form a few years back due to jotform thinking I was phishing. In case this is happening again, I'm not. I run a DJ service and use the form to gather information to create a quote and communicate with my clients. I only use the information for this purpose.

    Also, I have not published the site yet, so there is no url to share.

     

    Thanks

    ORlando

    Screenshot
    message disabled message form is disabled JotForm problem preview
  • Profile Image
    JotForm Support

    Answered by david on March 12, 2015 at 01:57 PM

    Hi,

    I checked your forms and I actually am not sure why they were suspended.  My apologies.  I reactivated your account and forms and you should be able to use them once again.  Let us know if you have any further trouble with your account and we will be happy to help.

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    Answered by KIOSKBRI on July 29, 2015 at 01:17 PM

    punya saya juga seperti di atas solusi nya gimana biar bisa digunakan kembali

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    JotForm Support

    Answered by david on July 29, 2015 at 02:19 PM

    Hi,

     

    Apologies for the inconvenience that this might have caused you.

     

    Your forms where disabled because it was in a different language, but they are now active. I would suggest that you make it in English and use the Language Translator to have a version of the form in the language you want.

     

    Why is this? We got a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended. Here are some steps to help you to avoid future automatic suspensions, you will have to add the language either as an option or as the default language.

     

    1. Go to form editor, click Languages and add new.

     

     

    2. You will then see a list of languages, here we will choose the Arabic.

     

     

    3. You will then be given the option to translate words in the form into Arabic. Click save upon finishing.

     

     

    4. If you want the form to be in default language, you can do that by clicking the "Set Default".

     

     

    5. Your form will be the viewed automatically in Arabic language based from your setup and translation.

     

     

    If you would like set the Language translator to auto detect the browser's language. You can do that by following the screenshots below.

     

     

     

     

     

    For more details about this tutorial or guide, you can visit this link:

     

    https://www.jotform.com/blog/91-Create-Multilingual-Forms-for-a-Global-Audience  

    I hope this helps. Let us know if you need further assistance.