What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is a Sub User?

    Asked by Paula on March 12, 2015 at 02:20 PM
    What do you consider a "sub user" is this anyone who submits a form or is this anyone who has back end access to the data that is submitted.
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    Answered by Sean on March 12, 2015 at 02:26 PM

    A sub user account is a regular Jotform account that you share forms with. A person who owns a sub user account that is linked to your account will have privileges to either edit your shared forms (make adjustments) and/or view and edit its submissions. In short, yes a sub user is a person who will have back end access to your forms and its submissions. 

    You can reference this guides for further details and instructions:

    Do let us know if further assistance is needed.


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    Answered by Paula   on March 12, 2015 at 02:30 PM

    Thank you so much for this information. Just to clarify - you do not charge by number of people submitting forms. You charge by number of users and sub users and number of forms suubmitted.

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    Answered by Sean on March 12, 2015 at 03:44 PM

    Actually the amount of allowed submissions, allowed sub-user accounts and web space solely depends on the account you subscribe to.

    So you are only allowed to have the specified amount of submissions and sub user accounts for that account. If you exceed the limit additional charges will not be applied, your forms would be disabled until the issue is addressed. I hope this answers your question.