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  • Profile Image

    My form is not working on iPhones

    Asked by EveryoneDrives on March 12, 2015 at 03:16 PM

    So I'm making the following website:

    www.everyonedrives.credit

    The form is on the sign up page, and it works great. 

    Now however I've discovered that the form doesn't show up on iPhones anymore. It shows up on Android, Windows phones, and all browsers, but not an iPhone. Is there anything you can do to help?

    Please note, I did create the website in Adobe Muse.

     

    Thanks

    Page URL:
    http://everyonedrives.credit/

    Android adobe muse create credit
  • Profile Image

    Answered by EveryoneDrives on March 12, 2015 at 04:19 PM

    **Update** 

    I looked around some more and tried putting it in a iframe. So far that seems to be working good. 

    Another problem, the text at the very bottom doesn't wrap..

  • Profile Image

    Answered by Sean on March 12, 2015 at 05:27 PM

    I believe you are referring to this form http://www.jotform.ca/form/50486687007260?

    Base on my checks, it appears that that form is not responsive. You can turn on the responsive feature on your form by following this guide:
    http://www.jotform.com/help/311-How-to-make-forms-Mobile-Responsive 

    Or you can try our mobile responsive widget: 
    http://widgets.jotform.com/widget/mobile_responsive 

    Give this a try and do let us know the outcome.

    Cheers!

  • Profile Image

    Answered by EveryoneDrives on March 12, 2015 at 05:46 PM

    Thanks for the prompt reply! 

    I had the mobile responsive widget in there, but I took it out and have it set to responsive now in the settings. 

    But even now when I test it on a iPhone, its very glitchy, and jumps up and down. I only have this problem on a iPhone. All other mobile devices worth fine.

    Thanks again

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    JotForm Support

    Answered by Welvin on March 12, 2015 at 06:15 PM

    Please bring back the iFrame embed method and let us know here so we can further test it. So far, we are able to replicate it using iPhone 6, iOS 8.2.

    Thanks

  • Profile Image

    Answered by EveryoneDrives on March 13, 2015 at 05:22 PM

    Thanks again for the help. I have it in an iFrame now, and it is working. I have received complaints about it being glitchy, so I'm wondering if its the form or my website..

     

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    JotForm Support

    Answered by Welvin on March 13, 2015 at 06:40 PM

    Unfortunately, I've cleared my cache but still saw the JS Embed method in your website, not the iFrame one. The problem is still there and it's possibly caused by the form script which is a conflict to your existing website scripts. The iFrame method should help you fix it. Then we can deal with the design problem that you've mentioned in your second reply above.

    Thanks

  • Profile Image

    Answered by EveryoneDrives on March 25, 2015 at 03:03 PM

    Sorry for the delay, I was away... 

    But I fixed the site now, using the iFrame method. But I don't know how that will make a difference, as I have a separate site for the mobile version. And on the mobile site I have had the iFrame method already, and still the jumping around. 

    I'm only having this problem on iPhones, every other device I tried it on works.

  • Profile Image

    Answered by raul on March 25, 2015 at 04:46 PM

    As mentioned by my colleague when there are conflicts between our scripts and other scripts the behavior of the form can be abnormal when it's embedded.
    The iframe embed method prevents this conflicts from happening like in your case.

    If you need further assistance, please let us know.
    Best Regards.