Forms not working and loading slowly

  • tentenaerials
    Asked on March 12, 2015 at 7:29 PM

    Hello forms taking ages to load and tick box does nothing capt-ca not loading until refreshed unusable in this state

     

    http://net2tel.uk/shophome.html

    http://wifibill.co.uk/buycards.html

    http://net2tel.uk/numbers.html

     

    taking too long to load

    http://wifibill.co.uk/contact.html

     

    other forms ok

     

    http://11g.co.uk/register.html

     

    please can you help as useless at moment

     

     

     

  • Charlie
    Replied on March 13, 2015 at 1:58 AM

    Hi,

    It seems that there is a code conflict between your website and the forms.

    I would advise that you embed the form using the iFrame code, you can follow this guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Another is that it seems that you are using an old theme? There are images not loading in your form properly.

    Forms not working and loading slowly Image 1 Screenshot 50

     

    I would advise that you check the CSS code inside the Form Designer and replace those URL of the background images with a working one.

    Forms not working and loading slowly Image 2 Screenshot 61

    But personally, I would advise that you reset the design you have by following this screenshot:

    Forms not working and loading slowly Image 3 Screenshot 72

     

    Then from the "Theme Store" you can select a working theme. Or you could use the Designer to give your form a new style.

    Forms not working and loading slowly Image 4 Screenshot 83

    I hope this helps.

    Kind regards.