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    Forms not working and loading slowly

    Asked by tentenaerials on March 12, 2015 at 07:29 PM

    Hello forms taking ages to load and tick box does nothing capt-ca not loading until refreshed unusable in this state






    taking too long to load



    other forms ok




    please can you help as useless at moment




    Page URL:

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    JotForm Support

    Answered by Charlie on March 13, 2015 at 01:58 AM


    It seems that there is a code conflict between your website and the forms.

    I would advise that you embed the form using the iFrame code, you can follow this guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Another is that it seems that you are using an old theme? There are images not loading in your form properly.


    I would advise that you check the CSS code inside the Form Designer and replace those URL of the background images with a working one.

    But personally, I would advise that you reset the design you have by following this screenshot:


    Then from the "Theme Store" you can select a working theme. Or you could use the Designer to give your form a new style.

    I hope this helps.

    Kind regards.