JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We have different teams that continuously updates and monitors everything about JotForm, these includes fixes on bugs, improvement on widgets, functions, security and the likes.
This is true to almost of the tech companies, they monitor 24/7 the performance of their software, database, security and mostly everything about it.
You can also check the status of JotForm by checking this page: http://jotformstatus.com/.