Import Forms from FormsCentral: Only forms migrating even though Forms and Data option was selected

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    Sandcherry
    Asked on March 13, 2015 at 06:24 AM

    Hello,

    The first time I imported my existing  Adobe Formcentral forms it included al the answers.(super tool!)

    Unfortunately I forgot to close the "old" Adobe forms and some users completed additional survey forms.

    To get all results I deleted my form in JotForm and used your Import tool again.

    But now it doesn't include the filled in form results... I've tried several times.

     

    Could you please help.

     

    Kind regards,

     

    Sandy

  • Profile Image
    Sean
    Answered on March 13, 2015 at 10:35 AM

    Sorry about this. I will your information transferred to our development team so that they can look into this situation for you. Please provide both the Jotform and FormsCentral link for the form you were migrating so that our team can assist.

    Do bare in mind that you can also use our Import Data app to import submissions made to your FormsCentral form if they are saved in the Excel/CSV format. Did you try this before? If not, you can give it a try to see if it will work out for you. In the meantime our development team will look into your issue and they will provide an update on this soon.

    Cheers!

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    aytekin
    Answered on March 14, 2015 at 10:20 AM

    It happens because you already imported your forms previously. I have started a new clean import in your account. Your imported forms will be moved to the trash folder and your forms and data will be imported again. 

  • Profile Image
    aytekin
    Answered on March 14, 2015 at 10:33 AM

    Re-import was successful. Your forms and data is now on your account.