What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Installation on premise not successful

    Asked by Jo  on March 13, 2015 at 06:52 AM

    Dear all,

    we´ve set all dependencies for the JotForm on premise installation. 

    The install page opens and we can insert our data. The database tables are written, but in the last step, the installation process deletes index.php in forms directory and we cannot access the site any more.

    ConfigsClass.php is also written with the details, mentioned in the setup process.

    This happens after we see the "Installation compeleted" site.



    Ubuntu 14.04

    PHP 5.5.9

    MySQL 5.5



    Kind regards Jo

  • Profile Image
    JotForm Support

    Answered by Jan on March 13, 2015 at 11:04 AM

    Hi there,

    Are you referring to the licensed version of JotForm? So you have problems installing the software right? Please check our developers forum.

    Thank you.