What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I get notified when forms are incomplete

    Asked by cccd on October 28, 2011 at 01:56 AM

    I have a form that leads people to pay for our annual service via paypal. When people fail to complete the paypal payment portion of the sign-up, I want to be able to follow-up with an email or phone call but I don't get notified when these forms are incomplete. Is there any way to make sure that I'm notified when paypal attempts fail or if the form is abandoned at that stage?

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    JotForm Support

    Answered by idarktech on October 28, 2011 at 04:08 AM


    Yes! you will be notified,  if the user didn't settle payment after redirected to paypal this will be logged as a Pending Submission

    To view the Pending submission please do the following:

    1. Goto My Forms page.

    2. Select your Form and click the Submissions menu above.

    2. You will then see an Incomplete payments link just below the title of your form.

    3. After clicking the Incomplete Payments link, a pop-up will appear and you will see the pending submissions list.

    Hope this helps, let us know if you have further questions.



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    Answered by cccd on October 28, 2011 at 02:21 PM

    Yes, I was aware that I could view the incomplete payments. I was hoping that I could be notified of incomplete payments rather than having to log into jotform regularly to verify if there are any.

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    JotForm Support

    Answered by mliz on October 28, 2011 at 03:33 PM

    The notification email for pending submissions is actually already added in our feature request list. We have receive similar request from other users for such function. 

    You can find the escalated request in the following thread:


    Thanks for using JotForm!