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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Color Picker Widget: Causes form not to submit

    Asked by lucaznunes on March 13, 2015 at 08:57 AM

    My form don't send, it keeps saying "Please wait..." but don't send. How I can fix it? I tried on my PC and Mobile but both didn't worked. I don't have any collapse menus. 

    Page URL:
    http://www.jotform.co/form/50712511606849

    problem please wait
  • Profile Image
    JotForm Support

    Answered by Charlie on March 13, 2015 at 11:52 AM

    Hi,

    Upon checking your form, it seems that the problem was caused by a problem on the Color Picker Widget.

    This is your form that shows the errors

    I made a simple form with only the Color Picker widget and I got the same problem.

    The screenshots are just to confirm that there was an error present.

    I would advise that you remove the widget and use another color picker so that the form would be functional.

    I will need to escalate this to our widget team so that they can take a closer look and have it fixed.

    Apologies for the inconvenience.

  • Profile Image

    Answered by lucaznunes on March 13, 2015 at 12:48 PM

    Thank you so much. Thats why y'all are the bests on this. 

  • Profile Image
    JotForm Support

    Answered by Charlie on March 13, 2015 at 12:51 PM

    You're welcome and thank you for the kind words.

    We'll let you know in this thread when the problem has been resolved. 

    If you have other questions or concerns please do not hesitate to contact us again.

    Thank you.

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    JotForm Support

    Answered by TitusN on June 19, 2015 at 02:32 AM

    Hello, 

    This has now been fixed. Please re-add the widget to your form and it will work as expected. 

    Cheers!