Color Picker Widget: Causes form not to submit

  • lucaznunes
    Asked on March 13, 2015 at 8:57 AM

    My form don't send, it keeps saying "Please wait..." but don't send. How I can fix it? I tried on my PC and Mobile but both didn't worked. I don't have any collapse menus. 

    Page URL: http://www.jotform.co/form/50712511606849
  • Charlie
    Replied on March 13, 2015 at 11:52 AM

    Hi,

    Upon checking your form, it seems that the problem was caused by a problem on the Color Picker Widget.

    Color Picker Widget: Causes form not to submit Image 1 Screenshot 40

    This is your form that shows the errors

    Color Picker Widget: Causes form not to submit Image 2 Screenshot 51

    I made a simple form with only the Color Picker widget and I got the same problem.

    Color Picker Widget: Causes form not to submit Image 3 Screenshot 62

    The screenshots are just to confirm that there was an error present.

    I would advise that you remove the widget and use another color picker so that the form would be functional.

    I will need to escalate this to our widget team so that they can take a closer look and have it fixed.

    Apologies for the inconvenience.

  • lucaznunes
    Replied on March 13, 2015 at 12:48 PM

    Thank you so much. Thats why y'all are the bests on this. 

  • Charlie
    Replied on March 13, 2015 at 12:51 PM

    You're welcome and thank you for the kind words.

    We'll let you know in this thread when the problem has been resolved. 

    If you have other questions or concerns please do not hesitate to contact us again.

    Thank you.

  • TitusN
    Replied on June 19, 2015 at 2:32 AM

    Hello, 

    This has now been fixed. Please re-add the widget to your form and it will work as expected. 

    Cheers!