What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'd like to change our login credentials.

    Asked by Bobby Dinkins  on March 13, 2015 at 12:39 PM

    Our login ID is for an employee who is no longer with the organization. How can we change the login name and password?

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    JotForm Support

    Answered by david on March 13, 2015 at 03:02 PM


    If you can provide us with a link to one of the forms that was within the account we can help you with sending a password reset.  However, without the authorization of the owner of the account, we are unable to change any information associated with the account.  However, if you can send us any information proving the forms are indeed yours, we will be happy to see what we can do.  Anything such as billing information associated with the account or things of that nature.