What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submissions

    Asked by tripinfo on March 13, 2015 at 01:38 PM

    We just started using JotForm this week. We did extensive testing and I received every submission. Now suddenly I'm not getting them. I can get the submissions to other email addresses, addresses in our domain or other domains, but not the one we tested all along - eric@tripinfo.com. The odd thing is if I go into the submissions within JotForm and do a forward of a submission then I can receive it at eric@tripinfo.com. Please help! Thanks!

    Per your instruction, I checked the bounce list (not on it). I had already added jot form.com to approved senders. I then added the other 6 or 7 domains noted in the user guide to my approved list. Still nothing. I've even turned off all spam/junk mail filtering of any kind - at the client level and the mail server level (Comcast Business) and still nothing. What is so strange is that this address that won't receive submissions got them all when we were setting up and testing the form 2 days ago. And other addresses in our domain (newsletter@tripinfo.com for example) will receive the submissions if I use that address (which I'm doing until this is resolved). Any other suggestions would be welcome.

    Page URL:
    http://www.tripinfo.com/travelspike

    Submissions receiving JotForm domain domains
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    JotForm Support

    Answered by david on March 13, 2015 at 04:15 PM

    Hi,

    I checked our mail logs and it does look like the notifications are being sent successfully:

    The first thing to do would be to check your spam/junk mail folder to make sure the submission notifications aren't being filtered there.  If this is not the case, your service may be blocking the notification emails.  Here is our quick guide on setting up your notifications to prevent this:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you are still unable to receive your notifications to that specific address, let us know and we will be happy to have another look.