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    Paypal Incomplete payments: I made them completed, but eventhough my clients were charged I see nothing on my paypal account.

    Asked by diadyo on March 13, 2015 at 03:43 PM

    Same here. I had some incomplete payments. I made them completed but eventhough my clients were charged I see nothing on my paypal account. Any help?



    This is a re-post of a comment on Paypal Incomplete Payments FAQ

    incomplete payments paypal account same
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    JotForm Support Manager

    Answered by Jeanette on March 13, 2015 at 05:58 PM

    Incomplete payments means that the customer might have aborted the payment process or there was something wrong with her/his credit card details and Paypal failed to process it successfully.

    If the payment is not successful, the submission remains Incomplete.  However, like the guide says , completing the submissions will NOT process payments. It will simply trigger the post-submission actions and dump the data to the submissions list, as if it was paid for (but not really).

    That's why enabling IPN is very important  for JotForm to mark your submissions as completed IF there was really a payment made.

     

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    JotForm Support Manager

    Answered by Jeanette on March 13, 2015 at 06:00 PM

    To enable IPN on your Paypal account, please check this guide:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal