What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am receiving bounce back email from JotformAsked by connierose on March 13, 2015 at 05:58 PM
I have pasted the emails that have been coming into outlook 365.
mx.google.com rejected your message to the following email addresses:
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
mx.google.com gave this error:
The email account that you tried to reach is over quota. Please direct the recipient to http://support.google.com/mail/bin/answer.py?answer=6558 d15si6233106pdl.13 - gsmtp
Diagnostic information for administrators:
Generating server: DM2PR0801MB0957.namprd08.prod.outlook.com
Remote Server returned '552-5.2.2 The email account that you tried to reach is over quota. Please direct 552-5.2.2 the recipient to 552 5.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 d15si6233106pdl.13 - gsmtp'
Original message headers:Received: from DM2PR0801MB1135.namprd08.prod.outlook.com (126.96.36.199) by DM2PR0801MB0957.namprd08.prod.outlook.com (188.8.131.52) with Microsoft SMTP Server (TLS) id 184.108.40.206; Fri, 13 Mar 2015 21:31:11 +0000 Received: from DM2PR0801MB1134.namprd08.prod.outlook.com (220.127.116.11) by DM2PR0801MB1135.namprd08.prod.outlook.com (18.104.22.168) with Microsoft SMTP Server (TLS) id 22.214.171.124; Fri, 13 Mar 2015 21:31:09 +0000 Received: from DM2PR0801MB1134.namprd08.prod.outlook.com ([126.96.36.199]) by DM2PR0801MB1134.namprd08.prod.outlook.com ([188.8.131.52]) with mapi id 15.01.0106.007; Fri, 13 Mar 2015 21:31:09 +0000 From: "Connie Rose" <connierose@EMPIRERECRUITERS.COM> To: "firstname.lastname@example.org" <email@example.com> Subject: RE: CV SUBMISSION Thread-Topic: CV SUBMISSION Thread-Index: AQHQXbZEPfhiDRdQGkutr7q873J7mJ0a6eKA Date: Fri, 13 Mar 2015 21:31:09 +0000 Message-ID: <DM2PR0801MB1134882B2646954676DC7D68B2070@DM2PR0801MB1134.namprd08.prod.outlook.com> References: <firstname.lastname@example.org> In-Reply-To: <email@example.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [184.108.40.206] authentication-results: jotform.com; dkim=none (message not signed) header.d=none; x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DM2PR0801MB1135;UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DM2PR0801MB0957; x-forefront-antispam-report: BMV:1;SFV:NSPM;SFS:(10009020)(252514010)(377454003)(43784003)(54356999)(76176999)(74316001)(50986999)(86362001)(92566002)(99936001)(325944007)(19625215002)(19617315012)(19580405001)(19627595001)(122556002)(33656002)(19580395003)(19300405004)(16236675004)(2656002)(17760045003)(87936001)(18206015028)(2950100001)(2900100001)(15975445007)(102836002)(40100003)(76576001)(106116001)(46102003)(99286002)(107886001)(2351001)(62966003)(77156002)(221733001)(66066001)(110136001)(19627405001)(7059030)(491001);DIR:OUT;SFP:1101;SCL:1;SRVR:DM2PR0801MB1135;H:DM2PR0801MB1134.namprd08.prod.outlook.com;FPR:;SPF:None;MLV:sfv;LANG:en; x-microsoft-antispam-prvs: <DM2PR0801MB1135E9EACC69EA610C62882EB2070@DM2PR0801MB1135.namprd08.prod.outlook.com> x-exchange-antispam-report-test: UriScan:; x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(601004)(5002009)(5005006);SRVR:DM2PR0801MB1135;BCL:0;PCL:0;RULEID:;SRVR:DM2PR0801MB1135; x-forefront-prvs: 05143A8241 Content-Type: multipart/related; boundary="_007_DM2PR0801MB1134882B2646954676DC7D68B2070DM2PR0801MB1134_"; type="multipart/alternative" MIME-Version: 1.0 X-MS-Exchange-CrossTenant-originalarrivaltime: 13 Mar 2015 21:31:09.0986 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 686e5474-0253-4d29-8fcc-2c255ee44c6e X-MS-Exchange-Transport-CrossTenantHeadersStamped: DM2PR0801MB1135 Return-Path: connierose@EMPIRERECRUITERS.COM X-OriginatorOrg: EMPIRERECRUITERS.COM
JotForm bounce email receiving
From what I understand on the details you had provided, it was the email firstname.lastname@example.org that have the issue. I checked the email account on our bounce list but it was not listed.
If I am not mistaken, I think the issue was on the owner of the email account email@example.com . The mailbox inbox must be full and they probably need to do some clearing.
The email account firstname.lastname@example.org you were using on your forms are just fine. So it was able to receive incoming submission emails.