What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am receiving bounce back email from Jotform

    Asked by connierose on March 13, 2015 at 05:58 PM

    I have pasted the emails that have been coming into outlook 365.


    mx.google.com rejected your message to the following email addresses:

    vacuvo@gmail.com (noreply@jotform.com)
    The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

    mx.google.com gave this error:
    The email account that you tried to reach is over quota. Please direct the recipient to http://support.google.com/mail/bin/answer.py?answer=6558 d15si6233106pdl.13 - gsmtp

    Diagnostic information for administrators:

    Generating server: DM2PR0801MB0957.namprd08.prod.outlook.com

    Remote Server returned '552-5.2.2 The email account that you tried to reach is over quota. Please direct 552-5.2.2 the recipient to 552 5.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 d15si6233106pdl.13 - gsmtp'

    Original message headers:

    Received: from DM2PR0801MB1135.namprd08.prod.outlook.com ( by DM2PR0801MB0957.namprd08.prod.outlook.com ( with Microsoft SMTP Server (TLS) id; Fri, 13 Mar 2015 21:31:11 +0000 Received: from DM2PR0801MB1134.namprd08.prod.outlook.com ( by DM2PR0801MB1135.namprd08.prod.outlook.com ( with Microsoft SMTP Server (TLS) id; Fri, 13 Mar 2015 21:31:09 +0000 Received: from DM2PR0801MB1134.namprd08.prod.outlook.com ([]) by DM2PR0801MB1134.namprd08.prod.outlook.com ([]) with mapi id 15.01.0106.007; Fri, 13 Mar 2015 21:31:09 +0000 From: "Connie  Rose" <connierose@EMPIRERECRUITERS.COM> To: "vacuvo@gmail.com" <noreply@jotform.com> Subject: RE: CV SUBMISSION Thread-Topic: CV SUBMISSION Thread-Index: AQHQXbZEPfhiDRdQGkutr7q873J7mJ0a6eKA Date: Fri, 13 Mar 2015 21:31:09 +0000 Message-ID: <DM2PR0801MB1134882B2646954676DC7D68B2070@DM2PR0801MB1134.namprd08.prod.outlook.com> References: <0000014c1442a1f5-8fa2a641-5208-4c1d-9fcc-449503c5afa3-000000@email.amazonses.com> In-Reply-To: <0000014c1442a1f5-8fa2a641-5208-4c1d-9fcc-449503c5afa3-000000@email.amazonses.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [] authentication-results: jotform.com; dkim=none (message not signed) header.d=none; x-microsoft-antispam:         UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DM2PR0801MB1135;UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DM2PR0801MB0957; x-forefront-antispam-report: BMV:1;SFV:NSPM;SFS:(10009020)(252514010)(377454003)(43784003)(54356999)(76176999)(74316001)(50986999)(86362001)(92566002)(99936001)(325944007)(19625215002)(19617315012)(19580405001)(19627595001)(122556002)(33656002)(19580395003)(19300405004)(16236675004)(2656002)(17760045003)(87936001)(18206015028)(2950100001)(2900100001)(15975445007)(102836002)(40100003)(76576001)(106116001)(46102003)(99286002)(107886001)(2351001)(62966003)(77156002)(221733001)(66066001)(110136001)(19627405001)(7059030)(491001);DIR:OUT;SFP:1101;SCL:1;SRVR:DM2PR0801MB1135;H:DM2PR0801MB1134.namprd08.prod.outlook.com;FPR:;SPF:None;MLV:sfv;LANG:en; x-microsoft-antispam-prvs: <DM2PR0801MB1135E9EACC69EA610C62882EB2070@DM2PR0801MB1135.namprd08.prod.outlook.com> x-exchange-antispam-report-test: UriScan:; x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(601004)(5002009)(5005006);SRVR:DM2PR0801MB1135;BCL:0;PCL:0;RULEID:;SRVR:DM2PR0801MB1135; x-forefront-prvs: 05143A8241 Content-Type: multipart/related;         boundary="_007_DM2PR0801MB1134882B2646954676DC7D68B2070DM2PR0801MB1134_";         type="multipart/alternative" MIME-Version: 1.0 X-MS-Exchange-CrossTenant-originalarrivaltime: 13 Mar 2015 21:31:09.0986 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 686e5474-0253-4d29-8fcc-2c255ee44c6e X-MS-Exchange-Transport-CrossTenantHeadersStamped: DM2PR0801MB1135 Return-Path: connierose@EMPIRERECRUITERS.COM X-OriginatorOrg: EMPIRERECRUITERS.COM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on March 13, 2015 at 08:17 PM

    From what I understand on the details you had provided, it was the email vacuvo@gmail.com that have the issue.  I checked the email account on our bounce list but it was not listed.

    user guide: -How-to-remove-your-email-address-from-bounce-list

    If I am not mistaken, I think the issue was on the owner of the email account vacuvo@gmail.com . The mailbox inbox must be full and they probably need to do some clearing.

    If you checked your form http://www.jotform.us/form/32263991171152 submissions in the View Submissions page, you will find the submission from the mentioned sender/user.


    The email account connierose@empirerecruiters.com you were using on your forms are just fine. So it was able to receive incoming submission emails.