What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are no longer receiving email submissions

    Asked by Todd on October 28, 2011 at 10:23 AM

    Starting a few days ago, we no longer are receiving email notifications from our forms.

    Page URL:

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    JotForm Support

    Answered by mliz on October 28, 2011 at 03:10 PM

    I cloned your form and made a test submission after which I checked the mail logs. The results shows that the email notification email was sent. Can you try adding the IP addresses of JotForm into your whitelist, these are the following IP to be added:

    Let us know if this worked.