We are no longer receiving email submissions

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    Todd
    Asked on October 28, 2011 at 10:23 AM

    Starting a few days ago, we no longer are receiving email notifications from our forms.

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    mliz
    Answered on October 28, 2011 at 03:10 PM

    I cloned your form and made a test submission after which I checked the mail logs. The results shows that the email notification email was sent. Can you try adding the IP addresses of JotForm into your whitelist, these are the following IP to be added:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Let us know if this worked.

    Regards.