- jadamsAsked on October 28, 2011 at 10:45 AM
I was under the impression that linking JotForm would send the uploaded file to my dropbox - instead I am getting a pdf of the data of the submission with the file held somewhere in Amazon, taking up the quota space. Am I misunderstanding how this works??
- JotForm SupportmlizAnswered on October 28, 2011 at 11:38 AM
Your impression is correct the file uploaded via the form is saved in your dropbox account together with the pdf file at the same time since it is considered as a submission it is also then saved in your JotForm account which uses the Amazon space. You will have to delete the submissions in your JotForm account to free up the quota space.
Let us know if you have clarifications.
- jadamsAnswered on October 28, 2011 at 11:46 AM
I don't see it... just the pdf.
- JotForm SupportmlizAnswered on October 28, 2011 at 12:02 PM
There are two forms created on your account and so far I did not see any submissions. I tested the first form you will see one submission entry. In the settings of your Dropbox integration for this form the Submission ID is set as folder name. When you get into your Dropbox account look for JotForm folder and a new subfolder named 'Send File' should be created under it, another subfolder 185626416125602500 should be present this is the submission id of the test entry.
Hope this helps, please inform us if this is not the case in your Dropbox account.
- ronbakerAnswered on October 28, 2011 at 12:04 PM
I have the same problem... the most recent submission (timestamped 2011-10-28 11:52:36) resulted in only a PDF in dropbox.
- JotForm SupportmlizAnswered on October 28, 2011 at 12:48 PM
Couple of minutes ago I tested dropbox integration with one of my forms to replicate the said issue however I was not able to get the same behaviour. Upon checking the file was saved in my dropbox account together with the PDF file. I checked the latest submission on your account and the file size uploaded was quite big 89MB, can you try to upload smaller file size and let us know if it worked.
We'll await for your response.
- jadamsAnswered on October 28, 2011 at 01:16 PM
I did get that gif. I had no other previous submissions because I deleted them --- it made me go over quota. I hope this isn't a size issue problem... because I need to be able to get those 300MB files.
- ronbakerAnswered on October 28, 2011 at 02:03 PM
We have since received a successful upload of a smaller file (~59MB). Is there some undocumented limit somewhere? There's plenty of space in the Dropbox account itself.
- JotForm SupportmlizAnswered on October 28, 2011 at 02:50 PM
There is a limitation on the max upload file in Dropbox which is 300MB this is indicated in their help article: http://www.dropbox.com/help/5
"Files uploaded through the website (by pressing the upload button) have a 300 MB cap. In other words, each file you upload through the website must be 300 MB or less."
If the file is less than 300MB then it should be fine just make sure that the max file size on JotForm upload field is also set.
Thanks for the added information, I also made a test by uploading a file of 80MB and was able to replicate the issue. Only the PDF File was generated in Dropbox but the file itself was missing. I have forwarded this case to our higher ups for further investigation.