What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Almost out of space"

    Asked by osfhank on March 14, 2015 at 08:39 AM

    I get this message that I'm "Almost out of space" - I don't know why.  I wonder if the form is marked to be secure.  I don't need it to be secure.  Is there a way to turn off the secure form setting so I don't have this problem?  Thanks.  

    almost out of space problem message
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 14, 2015 at 12:04 PM

    You are using SSL for your form, which means each submission made counts as a secure submission. Free accounts are limited to 10 secure submissions, 100 regular submissions, and 10 payments. Whenever you reach any of those limits, your forms will get disabled. They will only be re-enabled in the following month, after your limits refreshes. You may also upgrade your account to Premium or Professional, to enjoy higher submission limits and disk space.

    The reason why you're getting a warning "You're almost out of space" is because your account currently has 8 secure submissions. When it reaches 10, your forms will be disabled.

    To avoid using up your secure submissions, use regular http in your embedded form instead of https. So you need to uncheck Secure form.

    Hope this will help.

  • Profile Image

    Answered by osfhank on March 14, 2015 at 12:13 PM

    Yes.  The website is "https" - it's https://ourfranciscanfiat.wordpress.com - is there any way to get around that?  Thanks.  

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 14, 2015 at 03:04 PM

    If you de-selected secure protocol I  need also to mention that if your website is using secure protocol, the browser will force all connections to be in secured mode also. We can probably checked for more details if you can share to us the URL of website where you have embedded the form.

    You should also when you changed protocol to change embedded url of form inside of your website.

    Let us know if you need further assistance. 

     

  • Profile Image

    Answered by osfhank on March 14, 2015 at 05:22 PM

    Yes.  The website is "https" - it's https://ourfranciscanfiat.wordpress.com - is there any way to get around that?  Thanks.  

  • Profile Image

    Answered by Sean on March 14, 2015 at 07:13 PM

    Your site is using secure protocol as my colleague suggested. Most browsers do not support the mixture of the two protocols so there is no way around it at this time. Once the website is secure all connections to your website has to be secure.

    You can reference it here on Mozilla's website:
    https://developer.mozilla.org/en-US/docs/Security/MixedContent/How_to_fix_website_with_mixed_content 

    One way you can go around this currently is using the http protocol for your website and re-embed the form using the non secure embed code. That way you can use your monthly limit of 100 non secure submission.

    Another way is to upgrade your account to a higher subscription plan to increase your monthly SSL limit. You can view the subscription plans we have available here: http://www.jotform.com/pricing 

    I hope this helps. Do let us know if our assistance is needed further.

    Regards

  • Profile Image

    Answered by osfhank on March 14, 2015 at 08:03 PM

    I am not clear on this:

    "One way you can go around this currently is using the http protocol for your website and re-embed the form using the non secure embed code. That way you can use your monthly limit of 100 non secure submission."  How do I do that?  Thanks/

  • Profile Image
    JotForm Support

    Answered by Welvin on March 14, 2015 at 09:13 PM

    My colleague is trying to suggest to use http://ourfranciscanfiat.wordpress.com/ (without "s") rather than https://ourfranciscanfiat.wordpress.com/ (with "s"), but I don't think that is possible since you are hosting your website to WordPress.com.

    In this case, I would suggest linking the form to your page and use the non-secure URL which is http://www.jotform.us/form/50707288935162. This way, your user will just click the link and direct to the non-secure URL to submit.

    Or, you can upgrade your account to our Paid plans.

    Thanks