"Almost out of space"

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    osfhank
    Asked on March 14, 2015 at 08:39 AM

    I get this message that I'm "Almost out of space" - I don't know why.  I wonder if the form is marked to be secure.  I don't need it to be secure.  Is there a way to turn off the secure form setting so I don't have this problem?  Thanks.  

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    BJoanna
    Answered on March 14, 2015 at 12:04 PM

    You are using SSL for your form, which means each submission made counts as a secure submission. Free accounts are limited to 10 secure submissions, 100 regular submissions, and 10 payments. Whenever you reach any of those limits, your forms will get disabled. They will only be re-enabled in the following month, after your limits refreshes. You may also upgrade your account to Premium or Professional, to enjoy higher submission limits and disk space.

    The reason why you're getting a warning "You're almost out of space" is because your account currently has 8 secure submissions. When it reaches 10, your forms will be disabled.

    To avoid using up your secure submissions, use regular http in your embedded form instead of https. So you need to uncheck Secure form.

    Hope this will help.

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    osfhank
    Answered on March 14, 2015 at 12:13 PM

    Yes.  The website is "https" - it's https://ourfranciscanfiat.wordpress.com - is there any way to get around that?  Thanks.  

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    BJoanna
    Answered on March 14, 2015 at 03:04 PM

    If you de-selected secure protocol I  need also to mention that if your website is using secure protocol, the browser will force all connections to be in secured mode also. We can probably checked for more details if you can share to us the URL of website where you have embedded the form.

    You should also when you changed protocol to change embedded url of form inside of your website.

    Let us know if you need further assistance. 

     

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    osfhank
    Answered on March 14, 2015 at 05:22 PM

    Yes.  The website is "https" - it's https://ourfranciscanfiat.wordpress.com - is there any way to get around that?  Thanks.  

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    Sean
    Answered on March 14, 2015 at 07:13 PM

    Your site is using secure protocol as my colleague suggested. Most browsers do not support the mixture of the two protocols so there is no way around it at this time. Once the website is secure all connections to your website has to be secure.

    You can reference it here on Mozilla's website:
    https://developer.mozilla.org/en-US/docs/Security/MixedContent/How_to_fix_website_with_mixed_content 

    One way you can go around this currently is using the http protocol for your website and re-embed the form using the non secure embed code. That way you can use your monthly limit of 100 non secure submission.

    Another way is to upgrade your account to a higher subscription plan to increase your monthly SSL limit. You can view the subscription plans we have available here: http://www.jotform.com/pricing 

    I hope this helps. Do let us know if our assistance is needed further.

    Regards

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    osfhank
    Answered on March 14, 2015 at 08:03 PM

    I am not clear on this:

    "One way you can go around this currently is using the http protocol for your website and re-embed the form using the non secure embed code. That way you can use your monthly limit of 100 non secure submission."  How do I do that?  Thanks/

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    Welvin
    Answered on March 14, 2015 at 09:13 PM

    My colleague is trying to suggest to use http://ourfranciscanfiat.wordpress.com/ (without "s") rather than https://ourfranciscanfiat.wordpress.com/ (with "s"), but I don't think that is possible since you are hosting your website to WordPress.com.

    In this case, I would suggest linking the form to your page and use the non-secure URL which is http://www.jotform.us/form/50707288935162. This way, your user will just click the link and direct to the non-secure URL to submit.

    Or, you can upgrade your account to our Paid plans.

    Thanks