- itcaribbeanAsked on March 14, 2015 at 03:23 PM
PLEASE HELP ME OUT! I NEED TO MOVE MY FORMS FROM FREE TO A PAID PLAN. i HAVE ALREADY PAID FOR THE UPGRADE BUT STILL HAVE THE MESSAGE: FORM OVER QUOTA
- JotForm SupportjonathanAnswered on March 14, 2015 at 05:55 PM
I had already responded to your original post about this here
As mentioned, the account was actually updated already.
You just need to relogin to jotform http://www.jotform.com/login using your account to see the updated status
Let us know if still not resolve. Please use the original thread for any updates/message you have.
- itcaribbeanAnswered on March 14, 2015 at 06:11 PM
Sorry but still got the same message when I use this form http://form.jotform.us/form/31716279341152
Do I have to create a new one?
- JotForm SupportjonathanAnswered on March 14, 2015 at 06:19 PM
The mentioned jotform http://www.jotform.us/form/31716279341152 belongs to a different jotform account/username
Do you also own the account? and did you also upgraded that account?
Please clarify and we will investigate further.
- ericAnswered on March 14, 2015 at 06:46 PM
I also own the account, cause is the same account. Please help me to resolve this soon. You have a phone number or a live chat?
- JotForm SupportjonathanAnswered on March 14, 2015 at 07:01 PM
currently belongs to the account alexmarketingcaribbean
I see that the accounts alexmarketingcaribbean and itcaribbean are related since they uses the same email account domain @cbincvacations.com
As of now, only the account itcaribbean is updated to PROFESSIONAL subscription.
The account alexmarketingcaribbean paid subscription had already expired last Feb 19th, 2015 because it was not renewed.
If you need to update/upgrade the subscription account alexmarketingcaribbean , I suggest you logged in to the account and update as needed.
You can use the upgrade button in the JotForm Pricing page to update the subscription.