Form over quota. Please need to move my account from FREE to a paid account

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    itcaribbean
    Asked on March 14, 2015 at 03:23 PM

    PLEASE HELP ME OUT! I NEED TO MOVE MY FORMS FROM FREE TO A PAID PLAN. i HAVE ALREADY PAID FOR THE UPGRADE BUT STILL HAVE THE MESSAGE: FORM OVER QUOTA

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    jonathan
    Answered on March 14, 2015 at 05:55 PM

    Hi Eric,

    I had already responded to your original post about this here 

    http://www.jotform.com/answers/533177-Why-my-form-is-over-quota-if-already-pay-for-the-upgrade

    As mentioned, the account was actually updated already.

    You just need to relogin to jotform http://www.jotform.com/login using your account to see the updated status

    Let us know if still not resolve. Please use the original thread for any updates/message you have.

    Thanks.

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    itcaribbean
    Answered on March 14, 2015 at 06:11 PM

    Sorry but still got the same message when I use this form http://form.jotform.us/form/31716279341152

    Do I have to create a new one?

     

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    jonathan
    Answered on March 14, 2015 at 06:19 PM

    Eric,

    The mentioned jotform http://www.jotform.us/form/31716279341152 belongs to a different jotform account/username

     

    Do you also own the account? and did you also upgraded that account?

    Please clarify and we will investigate further.

    Thanks.

     

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    eric 
    Answered on March 14, 2015 at 06:46 PM

    I also own the account, cause is the same account. Please help me to resolve this soon. You have a phone number or a live chat?

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    jonathan
    Answered on March 14, 2015 at 07:01 PM

    The form  http://www.jotform.us/form/31716279341152

     currently belongs to the account alexmarketingcaribbean 

     

    I see that the accounts alexmarketingcaribbean  and itcaribbean are related since they uses the same email account domain @cbincvacations.com

    As of now, only the account itcaribbean is updated to PROFESSIONAL subscription.

    The account alexmarketingcaribbean paid subscription had already expired last Feb 19th, 2015 because it was not renewed.

    If you need to update/upgrade the subscription account   alexmarketingcaribbean , I suggest you logged in to the account and update as needed.

    You can use the upgrade button in the JotForm Pricing page to update the subscription.

    Thanks.