What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I find the unread submission without going through the whole database?

    Asked by rockwood on October 28, 2011 at 11:54 AM

    I have visually looked at hundreds of submissions because the "My Forms" has one unread submission. I can't find a "closed envelope" icon.

    Help please.  Thank you.

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    JotForm Support

    Answered by mliz on October 28, 2011 at 12:26 PM

    This appears to be a glitch where the note for the new submission is stuck. To get rid of this notice try the following: Go to "My Forms" > right click on one of the forms that is showing unread submissions > in the shortcut menu, click "Mark All as Read" (as indicated in the screenshot below).


    Let us know if this worked.


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    Answered by rockwood on October 28, 2011 at 03:12 PM

    Yes! This worked! Thank you very much.

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    JotForm Support

    Answered by mliz on October 28, 2011 at 03:35 PM

    You're welcome glad to be of help, feel free to contact us if you have any questions.

    Have a great day and thanks for using JotForm!