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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Social Share widget: Sharing Image is not used when sharing a link to Facebook

    Asked by SlavenKuzmanovic on March 14, 2015 at 07:14 PM

    Hello, 

     

    First of all, I love your service. I created few very good forms here, and I love em, but, I have just one problem.

    When i use social share app inside my form, picture that I set for share is not used (http://imagizer.imageshack.us/a/img538/8070/xIhbec.jpg), instead, it always shows one picture that i put into my forms "body".

    Please, review my problem, I think its just some little problem inside social share app. Its not big deal, but its annoying. :) TY

    Page URL:
    https://secure.jotformeu.com/form/50633161193348

    Screenshot
    Social Share widget Sharing Image social share
  • Profile Image
    JotForm Support

    Answered by Welvin on March 14, 2015 at 08:42 PM

    Hi,

    I think that is because the widget tries to use the image that is embedded or placed in the shared link. I'm not sure if this a bug or if we can do something about it, but let forward this thread to our widget team for further investigation.

    If there are updates, you should know it via this thread.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by TitusN on July 15, 2015 at 02:22 AM

    Hello, 

    I'm sorry - but after many tries - even with a customized App via the Facebook SDK, it is not possible to share a custom image along with the URL you add in the widget settings. 

    This is because Facebook has enforced the use of open graph meta tags - a short html code you can add to your page (the URL you are sharing) specifying an image which Facebook will display. More here

    We have stopped developing that solution, and encourage you to add the image as a meta tag on your web-page - its one of Facebook's policies to control the quality of shared links/images. 

    Sorry about that. 

    The link and image can however be shared to twitter, Pinterest and LinkedIn